We always appreciate feedback, both positive or constructive.
If you would like to give testimony to any of the services you have been
given at the Crematorium, please write to:
Westerleigh Crematorium & Cemetery, Westerleigh Road, Westerleigh, Bristol BS37 8QP
26 November 2011
'Dear Tracy
I am writing to say a very special thank you for your truly magnificent donation of £5,933.81 which you have kindly raised over the last two years.
Please pass on my heartfelt thanks to everyone at Westerleigh Crematorium and thank you so much for choosing Children's Hospice South West. Your continued thoughtful and kind support for the life-limited children of the South West is truly appreciated.
Your gift ensures that we can offer support to up to 400 families from across the South West at any one time, each and every year.
In October the children at Charlton Farm were busy making Halloween jam jar lanterns in messy play and baking monster cookies with the cooks in the kitchen! We had a 'bug man' come in to visit the families, bringing with him a host of centipedes, stick insects and beetles! The house was filled with children dressed as pumpkins and wizards, with 'trick or treat' echoing around the corridors followed by a trail of monster cookie crumbs!
As you know your local community fundraiser is, Tamara Downes and if you would like to find out more about how you can further support Children's Hospice South West please visit www.chsw.org.uk or telephone 07500 061978 or email tamara.downes@chsw.org.uk. With your support, we can continue to welcome families into our hospice and ensure that special memories are made and cherished for a long time to come...thank you for helping us to raise a smile.
With very best wishes,
Head of Fundraisingm Charlton Farm
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'What wonderful service you provided us with. My Fathers funeral was perfect.....' Dr J Nicklin
'Everything was done with so much kindness and dignity. It is nice to know that my mother's remains rest in peace in such beautiful gardens'.Mrs M Meyer
'My father died recently and we shall always be grateful for the kind and comprehensive service offered by Westerleigh during this time'.Mr B Mills
'Arriving very late at 5.45pm instead of our allotted time at 4.30pm, due to terrible weather and traffic conditions, you made what was turning into a farcically stupid situation bearable, and treated me with consideration and sympathy throughout. We are most grateful'.Mrs P Price Jones
'May I, on behalf of the family, thank the staff for the way my late father's cremation service was dealt with. It helped to ease a sad situation'.D J Billett |
In the unlikely event that you feel that we haven't fulfiled your expectations
please use the following complaints procedure
Complaints Procedure
STAGE 1
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use yourr minister or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
STAGE 2
Contact the Crematorium Manager by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.
STAGE 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP
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