t: 0117 937 4619

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Westerleigh Road, Westerleigh, Bristol BS37 8QP
Tel: 0117 937 4619
Fax: 0117 937 4573

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@westerleighcrem.co.uk


Recent Testimonials

It was nice to be able to meet up with people straight after the service and people were very impressed with your new facilities. The cakes already have a good reputation!  And we got the numbers about right as we think there were about 80 people at the service.

 

I just wanted to say thank you to Westerleigh for catering for Mum’s funeral so well yesterday.

It was an excellent arrangement to have the teas and coffees and biscuits beforehand and the soup and buffet afterwards.

We were a small group, but most had travelled a 100 miles to get there and so appreciated the convenient hospitality.

Thank you for your attentive staff and the excellent food.

My husband died recently and I would like to thank all the staff at Westerleigh for their kind attention to detail.  Up to four hundred people attended my husbad's service and I was overwhelmed by dozens of people who were really impressed by the venue, and the important fact that nobody felt rushed or hurried.  A very beautiful service.

We used your hospitality suite and services which were excellent.  The lady serving us in this area was attentive, very pleasant and working hard to ensure that all went smoothly.  I would happily recommend these services.

Many thanks to Westerleigh Crematorium, a beautiful setting for what turned out to be a beautiful and memorable day, also particular thanks to staff members Paul and Sharon who looked after us all during the wake in the Willow Tree hospitality rooms, great food and lovely setting for such an occasion.

I would like to say thank you for providing such wonderful service for my father's funeral. The chapel is a wonderful building with a lovely light airy feel. We opted to have the wake in one of your hospitality rooms. What a Wonderful idea and so convenient for all of our guests. The room was spacious but also intimate. The staff provided excellent but also discreet service. The food was excellent, many people commented on the quality., especially the quiche. The cakes were delicious and home made. Many of our guests were very impressed with the whole service that was provided. You made what was quite a hard day for us as a family so easy..Thank you.

Thank you so much for the way you looked after me, before, during and after my husband's funeral.  You made everything run so smoothly and the music was spot on.

Your staff looked after us so well at the wake, nothing was too much trouble.  The buffet was excellent and much appreciated by all.

I would like to thank you for the excellent service you have provided for me and my family. Every detail was taken care of and your staff were discreet and professional.

Friends and family were relaxed and the rural setting added to the serenity.

Thank you for all your help during this sad time arranging my husband's funeral.  We were very impressed from start to finish; the booking was effortless and changing of the menu equally as easy.  It was well organised and the whole experience, although a sad occassion, felt personal and delightful.

The food and service provided by your team was excellent, even though we actually had more guests than we expected for the service, the extra food on hand was a saviour!

We received many compliments from our guests about the food (especially the quiche), and rounding it up with a sweet treat was a thumbs up.

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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