Willow Tree Café is open

Willow Tree Café is open from Wednesday 19th May*. We look forward to welcoming you back.

*T&Cs apply. Reopening is subject to the latest Government guidelines.

Lifting of Covid-19 restrictions in England

To protect the safety and wellbeing of the bereaved, our teams and funeral director colleagues, we are closely monitoring government guidelines in England.

We are pleased to confirm that from Monday 19th July 2021 there is no longer a requirement for social distancing or face coverings. Our chapels, offices, waiting rooms and associated external buildings are now fully open. However, we are continuing to maintain many of the good practices established throughout the pandemic as follows:

• Whilst masks are no longer a legal requirement, we actively encourage all visitors to wear them in our indoor public spaces, should they wish to do so.

• We continue to offer hand sanitiser in and around our buildings.

• We continue to ensure that where possible, we have doors and windows open to allow for good airflow throughout our buildings.

• We ensure that regular cleaning is undertaken in between services to multi-touch points (e.g. door handles, lecterns, catafalques, backs of pews)

• We carry out a deep clean of the chapel at the end of every working day so that our chapels are ready for the following day.

• We continue to offer the use of the NHS Track and Trace posters to enable all visitors to ‘check-in’ at our premises, however, this is not a legal requirement for people to use it.

• Singing is once again allowed in our chapels.

• We offer the witness charging of coffins as normal.

• We allow for curtains to remain open and for mourners to walk up to the coffin to touch/place flowers.

• We welcome donations and collections to be carried out by the Funeral Directors using their own donation boxes or encourage families to make use of online charitable giving sites.

Memorials

We are fully open to assist you with enquiries regarding memorials.

Please download a digital version of our Memorial Brochure or complete the enquiry form on the Brochure Request page.

We would be delighted to talk to you over the telephone or meet you in person and show you our beautifully landscaped Garden of Remembrance.